Shipping policy
Shipping Policy
Collins Performance Technologies is committed to processing and shipping orders as efficiently as possible. Please review the following shipping guidelines before placing your order.
Shipping & Order Processing
- Orders will only be shipped to verified addresses that match the billing information associated with the bank account or credit card used for the purchase.
- Orders may arrive in multiple packages and may be delivered separately.
- Orders placed after 3:00 P.M. will be processed for shipment on the following business day.
- Some deliveries may require a direct signature upon delivery. If you are unavailable to receive your package or a delivery attempt is unsuccessful, you are responsible for any additional reshipment or redelivery costs.
- For international orders, all applicable duties, customs fees, and taxes are the sole responsibility of the customer.
- If an item is out of stock at the time of purchase, we will notify you using the email address provided with your order.
Damaged or Missing Orders
If you receive an item that appears to be damaged, you must notify Collins Performance Technologies within 24 hours of delivery. Please email brettwcollins@gmail.com with the subject line:
“Damaged Package – Order No. _____”
If you have not received an order confirmation or tracking information within 7 days of placing your order, please contact us at brettwcollins@gmail.com with the subject line:
“Order No. _____ Inquiry”
For all other shipping inquiries, or to confirm product availability before placing an order and help avoid delays, please contact us at (803) SWAP-1UZ.